FREQUENTLY ASKED QUESTIONS
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Some frequently asked questions about Urban Voyage Logistics cargo services.
Where are your service areas?
We offer domestic and international logistics services across North America, Europe, Asia, and other global locations.
What industries do you serve?
We work with clients in retail, manufacturing, healthcare, automotive, e-commerce, and more.
What is your average delivery time?
Delivery time depends on the service selected and destination. Domestic deliveries typically take 1–5 business days, while international shipments may take 5–14 business days.
How are shipping costs calculated?
Shipping costs are based on the package size, weight, delivery speed, and destination. Use our online calculator for an estimate.
Do you handle customs clearance?
Yes, we manage all documentation and processes related to customs clearance for international shipments.
Are there any items you can’t ship internationally?
Yes, we comply with international regulations and do not ship prohibited or restricted items. Please review our list of restricted items before booking.
Do you offer bulk or corporate rates?
Yes, we provide customized rates for bulk shipments and long-term corporate contracts. Contact our sales team for a quote.
What if I need help with my shipment?
Our customer service team is available 24/7 via phone, email, or live chat to assist you.
What if I need help with my shipment?
Our customer service team is available 24/7 via phone, email, or live chat to assist you.